Case Study

National Women’s Healthcare Provider

Facilitated an Effective Work-At-Home Strategy During The Global Pandemic

As architects of technology, The Monaco Group builds optimal IT programs that help catapult your business, removing the burden and pressure of having to find, negotiate, and maintain your technology stack, including data storage, transport, and security. Using our trusted partners, we build and maintain an optimal IT program that meets your needs and budget.

Client Profile:

  • Healthcare
  • 1,400 locations nationwide
  • Billion-dollar corporation
  • Headquarters in Boca Raton, FL
  • 10,000+ employees


  • Corporate employees needed to function properly through “work at home initiative” and were limited by:
  • Antiquated PBX phone system
  • Utilizing POTS lines (legacy)
  • Current collaboration/video conference tool was dated and overpriced
  • Technology not working effectively – New locations/employees, new provider required for service (not centralized/unified platform)
  • A legacy platform already in place was expensive


  • Crafted a financial assessment based on monthly and annual spend (TCO) of the current antiquated platform
  • Via a request for information, TMG assessed the top UC providers that best fit the needs of the company
    (REQUIREMENT: Specific need in a single sign-on platform and the UC provider needed to have an API integration into a cybersecurity sign-on service that was easy to use and provision)
  • Entered into a proof of concept to ensure what we were asking/that the requirements were being met
  • Awarded the winning bid to the UC provider

Results & Benefits:

  • Facilitated a work-at-home environment within 6 weeks of signing during the global pandemic for all corporate employees
  • The organization has one UC platform for all services needed to operate the entire corporation
  • Presented a financial impact of over 50% savings with the next-gen technology versus the legacy TDM PBX
  • Easy to use, scalable, now the customer can convert the office within a day

Tel:¬†+1 (561) 208-6367 // [email protected]