Case Study

National Behavioral Healthcare Provider

TMG rolled out brand new SD-WAN network for a growing Behavioral Health Organization.

As architects of technology, The Monaco Group builds optimal IT programs that help catapult your business, removing the burden and pressure of having to find, negotiate, and maintain your technology stack, including data storage, transport, and security. Using our trusted partners, we build and maintain an optimal IT program that meets your needs and budget.

Client Profile:

  • 62 locations nationwide
  • Over 1,200 employees and growing
  • Headquarters in Dallas, Texas
  • Healthcare
  • Billion dollar company


  • Old data network
  • Vulnerblitilies in cybersecurity
  • No IPS/IDS
  • No web filtering
  • The cost was high for the existing legacy network, minimal staff/resources to manage network
  • Antiquated VOIP solution (hard to manage/not able to scale/not able to provide features and functionality needed)
  • Contact solution did not have an ability for omnichannel


  • New architecture for SD-WAN at each branch location (including data center)
  • Conducted a cybersecurity assessment with them and managed a security operation center (SOC)
  • Client entered into a proof of concept (they don’t pay for service they get to ‘test’ it out)
  • Evaluated multiple vendors in SD-WAN, Security Services, and Unified Communications as a service
  • Designed an optimized and upgraded network solution
  • Created phased recommendations for implementation accounting for contractual obligations

Results & Benefits:

  • Streamlined the data network to provide full visibility
  • Provided visibility to the application traversed in the network
  • Upgraded their legacy for a cybersecurity platform
  • Built a fully redundant access diverse data network
  • Provided our client with a 40% reduction in monthly costs
  • With new UC platform, enabled doctors to practice telehealth
  • Maintained and grew productivity at 30%

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