Ramon Guevara has built his professional career focusing in understanding enterprises’ Business objectives and, in a consulting role, has been capable of helping exceed them.
With more than 30 years in the telecommunication industry, and during the last 15 years focusing in defining and improving customer experience strategies, Ramon’s customers network can now benefit from the Consulting and Brokerage go-to-market strategy that The Monaco Group brings.
From 2002 to 2015, Ramon established himself as an expert in the contact center industry in the Mexican and Central America markets. Software based companies such as Aspect Software, Nuance Communications, NICE, Genesys and Cisco Systems, grew their regional presence through his market experience and knowledge. Since then, Ramon has continued to service his customers offering value-based solutions such as analytics, UC and UCaaS.
Previous to 2002, Ramon was responsible for establishing and growing presence for Aspect Software, Voicetek Corp., and Davox Corporation.
Ramon compliments The Monaco Group leadership with the deep knowledge of SW based solutions that improve the enterprises’ customer experience. Together they create a unique value proposition that customers can benefit from.